Delivery & Returns
- Orders £10 and over - FREE DELIVERY
- Orders under £10 - £2.50
- £6.99 standard delivery
- Orders made before 2:00 pm will be dispatched same day
- Orders made after 2:00 pm will be dispatched next working day
We pride ourselves in making sure our products reach you in perfect condition. All of our products will be well packaged and most will fit through your letter box.
All UK orders will be sent by Royal Mail First Class and should reach you within 1-2 working days.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at Liz@rockabowbaby.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Liz@rockabowbaby.co.uk and send your item to: 23 Netley Close, Maidstone GB ME14 5SA.
- To return your order, you should post your item to: 23 Netley Close, Maidstone GB ME14 5SA
- If you are returning an unused you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.